COMMITMENT TO CO-WORKERS:
At Slidell Memorial Hospital, we are linked to one another by a common purpose; serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has obligations to our co-workers.
PROMPT RESPONSE: Employees will respond promptly to all requests for assistance from customers in a way that demonstrates the care, courtesy and respect our customers deserve.
PRIVACY/CONFIDENTIALITY: Employees will ensure our customers' right to privacy and modesty by creating and maintaining a secure and trusting environment. When entrusted with customers' affairs, employees will treat all information as confidential. Discussion of these matters will be restricted to situations where the information is necessary to meet the customers' health needs. Employees should not conduct conversations in areas where others may overhear confidential information. Employees should pay special attention to conversations in areas such as passageways, elevators, nursing units, waiting areas and the cafeteria. Our concern for customers' privacy will help promote peace of mind, security, and confidence and lessen their anxiety.
CUSTOMER WAITING: At Slidell Memorial Hospital we recognize that our customers' time is very valuable. We strive to provide our customers with prompt service, always keeping them informed of delays and making them feel comfortable while they wait.
PUBLIC BEHAVIOR: Our behavior and manners in public can create a favorable impression on our patients, visitors and co-workers. All employees must be aware of their surroundings.